Effective Date: 11/26/2025
1. Introduction
Welcome to Pickle House, including Podi's Kirana and Sweets ("we," "our," "us"). By purchasing our products or using our services, you agree to these Terms and Conditions. Please read them carefully.
2. Business Information
- Business Name: Pickle House
- Business Address: Burma Camp Visakhapatnam
3. Products and Services
- We sell pickles, kirana items, and sweets.
- All product descriptions, images, and prices are provided to the best of our knowledge but may vary slightly.
- Availability of products is subject to change without prior notice.
4. Orders and Payments
- Orders can be placed in‑store or online.
- Payments must be made in full at the time of purchase.
- We accept payments via PhonePe and other approved methods.
- We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
5. Shipping and Delivery
- Delivery addresses must be accurate and complete.
- We ship both domestically and internationally.
- Delivery times may vary depending on location and logistics.
- We are not responsible for delays caused by third‑party carriers or customs.
6. Returns and Refunds
- Food items (pickles, sweets) are generally non‑returnable unless damaged or incorrect.
- Kirana items may be returned within one day (video evidence is must for refund) if unopened and in original condition.
- Refunds will be processed through the original payment method.
7. Customer Responsibilities
- Customers must provide accurate personal information (name, phone number, email, delivery address, social media handles if applicable).
- Customers must comply with all applicable laws when purchasing and using our products.
8. Intellectual Property
- All content, branding, logos, and product descriptions are the property of Pickle House.
- Unauthorized use, reproduction, or distribution is prohibited.
9. Limitation of Liability
- Pickle House is not liable for indirect, incidental, or consequential damages arising from product use.
- Our liability is limited to the value of the product purchased.
10. Compliance with Laws
We comply with applicable laws, including:
- India's Digital Personal Data Protection Act (DPDP Act, 2023)
- GDPR (European Union)
- CCPA (California, USA)
- Other relevant international laws depending on customer location
11. Amendments
We may update these Terms and Conditions at any time. Updates will be posted on our website or communicated directly when required by law.
12. Governing Law
These Terms and Conditions are governed by the laws of India. For international customers, local consumer protection laws may also apply.
13. Contact Us
For questions or concerns regarding these Terms and Conditions, please contact:
- Pickle House
- Address: Burma Camp, Visakhapatnam
- Phone: +91 9491656654
14. Video Surveillance and Evidence
- Pickle House may use CCTV cameras and video recordings in its premises and during delivery operations to ensure safety, prevent theft, and resolve disputes.
- Video footage may be used as evidence in case of:
- Fraudulent transactions
- Theft or damage to property
- Customer disputes regarding orders, payments, or deliveries
- Compliance with legal or regulatory requirements
- All video recordings are stored securely and accessed only by authorized personnel.
- Footage will not be shared with third parties except:
- Law enforcement or regulatory authorities when legally required
- Courts or dispute resolution bodies as evidence
- Service providers assisting with security and logistics